Yorkshire based Ortial offers high performance storage devices, from SSDs to M.2 drives.
“First class customer experience”
“I have just completed a purchase of Accoustifeet via Quiet PC’s website which I found via Google during a weekend.
I had a question for their Technical man, Andy, before I made my purchase. I found the “Contact Us” page first class because it allows the customer to direct his enquiry to the very person concerned rather than sending just a general e-mail that has to be forwarded by whomsoever reads it.
This was borne out when Andy, in person, sent me a reply soon after the start of business hours on the Monday after the weekend. I then replied with a further question to which Andy replied, again in a very timely manner.
Because of a failure by me fully to note a particular detail in Andy’s reply, I rang the Company and spoke to Billy with a further query. The way that I was treated was in a very personal, yet businesslike manner and I subsequently placed my order.
The order process was very easy and, at the end, an illustration of the product that has been ordered is displayed so that the buyer gets the reassurance that he has ordered exactly what he thought he was ordering.
Quiet PC seem to understand the position of a customer very well and a lot better than some internet companies. Great stuff. On the basis of this experience, they deserve to be very successful.
I recommend this Company to anyone in the market for the type of product they sell.
I have no connection with the Company other than as a customer.
Roger Withenshaw, Cheshire, UK.”